An AI agent that draws answers from your store.

Merchant Buddy answers customers using your real catalog, policies, and order data. When a question needs a human, the same conversation lands in your dashboard, ready to pick up. No separate inbox. No lost context.

Get started
A
Anya Rao Asking about Sand linen shirt, size M
Hey, do you have the Sand linen shirt in medium?
Yes. There are 3 left in medium at Warehouse A.
Linen shirt - Sand SKU LIN-04 - M - $128.00
Could you hold one while I check sizing?
I can hold one for 24 hours and send the size guide.
Reply to Anya...

How it works

Watch the conversation unfold.

Buddy linen.studio
My order #MB-1842 still has not arrived. Can you check it?
Track package Royal Mail RM7429 - due Tuesday
The tracking page says the parcel may be lost.
Ask anything...
M
Maya Chen [email protected] - Order #MB-1842 overdue
Verified
Open
Today
My order #MB-1842 still has not arrived. Can you check it?
It shipped with Royal Mail. Tracking shows it was due Tuesday. I sent the tracking link.
AI - 1m ago
Order #MB-1842 Royal Mail RM7429 - $86.40
The tracking page says the parcel may be lost.
I am sorry this has gone missing. I have arranged a full refund now.
Merchant - just now
Reply to Maya...

Customers get answers. You stay in control.

Features

The fine art of customer support.

Connected to WooCommerce. Aware of your rules. Steps aside when you need to step in.

Storefront chat

Product, delivery, return, and order questions — answered from live WooCommerce data, not a static FAQ.

Inventory-aware replies

Buddy checks variants, stock, fulfillment locations, and policies before it speaks. No “let me find out.”

Order actions, on rails

Refunds, cancellations, address changes, reships — drafted by Buddy, approved by you. Or fully automatic, if you say so.

One thread, both sides

The customer sees a chat widget. You see the same conversation, in real time, in your dashboard.

Brand voice

Point Buddy at your policies, FAQs, and recent replies. It picks up the tone your customers already know.

Fast setup

Install the plugin, connect a model key, pick your sources, flip the widget on. That’s the whole list.

FAQ

Frequently asked, plainly answered.

Do I need WordPress and WooCommerce?

Yes. Buddy installs as a small WordPress plugin and reads your live WooCommerce catalog, orders, and customers. Other platforms aren’t supported today.

How does Buddy connect to my store?

Through WordPress Application Passwords. You authorize Buddy once from your WP admin — no code changes, no custom integration.

What can I feed Buddy as knowledge?

Notes you write, URLs from your site, and uploaded PDFs, markdown, or text files. The same knowledge base powers your storefront chat and your dashboard assistant.

Which AI model does Buddy use?

Whichever you pick. Buddy works with multiple providers and runs on your own API key — the model choice, usage, and terms stay between you and the provider.

What’s a skill?

A reusable playbook. Write the steps once for things like refund handling, sizing advice, or escalation routing, and Buddy follows them the same way every time.

Can my whole team use Buddy?

Yes. Invite teammates by email and they share the same conversations, knowledge, skills, and rules — with roles for who can change what.

Back to top © 2026 Merchant Buddy Dashboard